Fix Entitlment Agent with Italian Language Job opening in IBM | Sofia, Bulgaria
Posted date: Mar 25, 2016Submit: Apply
Job Category: Technical Services
Job ID: 36528BR
Job Location: Sofia, Bulgaria
Job Description: This is an excellent opportunity to join IBM in an entry level role with the ability to develop and progress within a fast growing team.
TSS Customer Support Agents are the first point of contact for customers who experience entitlement issues with their hardware (HW) or software (SW) products. The core activity involves receipt of customer issues by e-mail, investigating and resolving the issue and responding back to the client in a timely and efficient manner.
Agents will require to be flexible, and support other related tasks and activities as directed by Management, such as reporting and issue escalation where necessary.
Tasks
Entitlement Resolution:
Monitor queues that contain entitlement related issues
Utilizing IBM applications, investigate the issue
Determine the fix required for entitlement success
Respond to the customer with the resolution and closure of the case
Handle escalations when entitlement cannot be resolved
Required Technical and Professional Expertise
Essential Requirements:
Excellent written language skills in the customer’s native language are essential to ensure a positive customer experience.
Good typing and general problem solving skills .
Required
- High School Diploma/GED
- English: Advanced
- Intermediate Written Language Skills: German, Spanish, Portuguese, French, Italian
Preferred Technical and Professional Experience Preferred Requirements:
Previous experience in call centre environment
Previous customer handling or facing experience
Please be aware that the work will be in 24/7 shift environment.
- High School Diploma/GED
- English: Advanced
- Intermediate Written Language Skills: German, Spanish, Portuguese, French, Italian
Required Education
High School Diploma/GED
Preferred Education
Bachelor's Degree
Travel Required
No Travel
Is Extensive Time Away From Home Required?
No
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Eligibility Requirements
None
Group ID (R)
GTS
Growth Play
None
ERBP
ERBP ' > Yes
APPLY
Company Info
Website:
www.ibm.com
Headquarters:
Armonk, NY, United States
Size 300000+ Employees
Founded:
1911
Type:
Company - Public
(IBM)
Industry:
Business Services,
IT consulting, IT services, Computer software, Computer hardware
Revenue: 81.74 billion USD (2015)
Net income: 13.19 billion USD (2015)
Competitors:
Oracle, Accenture, Microsoft
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